30 Day Returns
At Dajini, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Follow the easy steps below to return a product:
Package Your Return
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
Returned products must arrive at our office within 30 days from the time an order is shipped. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than Dajini) that occurred after the item was shipped to the customer. If Dajini determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is canceled), Dajini will issue a full refund, exchange, or credit within 10-20 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Once an order begins processing, it can be canceled within 1 business day. After that time, an order can not be canceled but may be returned within your 30 day return period for refund, credit, or exchange.
Custom items such as custom rings, custom jewelry or any other special order(s) cannot be returned or canceled. Additionally, Special Collection items, Elysium rings, design deposits, setting alone orders, customization fees and engraving fees and shipping fees are non-refundable.
* Dajini is not responsible for the loss of or damage to shipments during the return process.
90 Day Free Ring Resizing
Any ring purchased from Dajini can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges will be applied). Ring sizing is completed approximately 10 - 15 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Please note that diamond eternity bands, some custom designs and some materials cannot be resized.